United Airlines Changes Its Policy On Displacing Customers


What happened to Kentucky doctor David Dao on a United Airlines flight Sunday was completely unacceptable.

That means being on an overbooked Delta flight could now be worth a whole lot more.

While United is modifying its policy when it comes to booking its own crew, it didn’t say if the policy of overbooking flights will be changed. Previously, crews could be booked up until the time of departure, Schmerin said.

In an interview with Good Morning America this week, Munoz said the company is reviewing its policies to free up frontline employees to use “common sense” in tense situations. If they refuse to stop overbooking, as many have suggested, then the least they can do is offer passengers a boat load of cash. Schmerin confirmed the authenticity of the published email.

Just when you thought passenger challenges for United Airlines could not have gotten worse, they did. According to witnesses, he was pulled screaming from his seat by security and back to the terminal at Chicago’s O’Hare International Airport. Overbooking flights are allowed under federal rules, and airlines regularly leverage this opportunity based on general no-show rates of passengers that miss flights.

When passengers refused to volunteer, Dao was one of those randomly selected to give up his seat. Screaming is heard and other passengers say “Oh my God” and “Look at what you did to him”. Two other officers have been placed on leave. United Continental CEO Oscar Munoz’s initial attempts to apologize were roundly criticized. “I think this incident will spark some meaningful change”. But on Friday United said that the inclusion of that statement was an error and that passengers do not have to give up their legal options. Like a police officer telling you to keep your hands in full view, or when and how to step from your auto, passengers of any form of travel – when told to leave or move – should comply, especially in today’s highly charged environment of airport security. “No one should ever be mistreated this way …”

It said the new policy would ensure that a situation in which a passenger is forcibly removed from a plane does not occur again.

A man has described how a scorpion fell on his head and stung him during a business-class lunch on a United Airlines flight.


He’s since apologised for what’s happened, but that admission of wrongdoing is likely to result in a multi-million dollar lawsuit coming its way pretty soon.

Two United Airlines planes taking off at George Bush Intercontinental Airport in Houston. After a man was dragged off a United flight the company changed its policy on overbooked flights